Refund and Cancellation Policy

Surfaced is sold as one-time, prepaid credit packs. There are no subscriptions and no automatic renewals. This policy explains when you can get your money back.

Effective 4 November 2026 · AS IT Solutions, Mumbai, Maharashtra, India

1. Failed reports#

If a report cannot be completed, the credits charged for it are returned to your balance automatically. You do not need to ask.

2. Refunds on credit packs#

You can ask for a full refund of a pack within 7 days of buying it, as long as none of that pack's credits have been used.
Once credits from a pack have been used, that pack is not refundable, except as set out below.
Free and promotional credits have no cash value and are never refunded.

3. When we always refund#

You were charged twice for the same order, or charged without receiving credits.
We close your account without you having broken our Terms of Service. We then refund the unused credits from paid packs.
The Service is unavailable for an extended period because of a fault on our side. We will refund or add credits fairly for the time affected.

Because there is no subscription, there is nothing to cancel to stop future charges. You can pause scheduled reports or delete sites at any time from the dashboard, and no credits are used while nothing runs. A payment that has not completed can be abandoned at checkout without any charge.

5. How to ask for a refund#

Email support@getsurfaced.in from the email address on your account, with the Razorpay payment ID shown on your receipt. We reply within 2 working days. Approved refunds are started within 3 working days and go back to the original payment method. Your bank or card provider usually takes a further 5 to 7 working days to show them.

6. Delivery#

Surfaced is a digital service. Nothing is shipped. Credits are added to your workspace as soon as the payment is confirmed, usually within a minute, and a receipt is emailed to you. If credits do not appear within an hour of a successful payment, contact support@getsurfaced.in with your payment ID.

7. Prices#

Pack prices are shown on the pricing and Billing pages in Indian Rupees. Where international payments are available, the amount and currency are shown at checkout before you pay.